The support you need, all in one place
Our Professional Support teams work closely with our product development team for guaranteed response times & faster resolution.You cannot go wrong with any of your choices.
Support |
---|
Product |
Response Times |
Response Time – Critical Incidents |
Response Time – Moderate Incidents |
Response Time – Monor Incidents |
Support Channel |
Support Hours |
Email Support |
Phone Support |
Chat Support |
Knowledge Base |
Technical Remote Assistance Cases |
Dedicated Account Manager |
Supported Languages |
Training |
Customization |
Support for customization |
Updates and Fixes |
Access to Updates & Bug Fixes |
Security Fixes and Patch Releases |
Price |
Annual Fee |
One time Installation & Support |
$299/MO
PROFESSIONAL |
---|
Community Edition |
2 Business Hours |
6 Business Hours |
2 Business Days |
Mon-Fri, 09:00 AM IST - 09:00 PM IST |
Google Forum Support |
5 |
English Only |
$3,299 |
$199 |
$899/MO
PREMIER |
---|
Community Edition, Self-hosted Edition |
30 Mins |
2 Business Hours |
8 Business Hours |
Mon-Fri, 09:00 AM IST - 09:00 PM IST |
30 |
English Only |
$9,999 |
$199 |
*Account license renewal is required after 1 year of purchase
Additional Services
Need support planning your Orangescrum product experience? Consider a Dedicated Account Manager. Contact here
Looking for consulting services or need to customize Orangescrum project management experience? Our customization service can help! Find more
Considering migrating from Open-source to Cloud? Contact our Support team. Contact
Anything else?
Book a demo
Leverage the experience
We're passionate about the success of every Orangescrum customer & believe
all customers should get the support they need.